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Wood pellets, an ash vacuum and colour-changing packets. The things that make an evening outside easier to start and easier to clear up. Free delivery on orders of £100 or more.
Frequently asked questions
HOW DO I CHECK ACCESSORY COMPATIBILITY?
Match the accessory dimensions, material, fuel and stated compatible models to your fire product before ordering.
CAN I VACUUM HOT ASH?
No. Ash must be completely cold, with no live embers. Follow the vacuum manufacturer instructions and never assume an ash vacuum can handle hot material.
HOW DO I USE FIRE-COLOUR PACKETS?
Follow the packet label exactly. Do not open a packet or use it in a cooking fire, and keep it away from children and pets.
ARE WOOD PELLETS SUITABLE FOR EVERY APPLIANCE?
No. Use only the fuel type and grade permitted by the appliance manufacturer, and store pellets dry and away from ignition sources.
DO YOU HAVE A SHOP OR SHOWROOM?
No. Fire Pit Company is an online supplier. Product details, prices and options are shown on this website.
WHAT CURRENCY ARE PRICES SHOWN IN?
All prices are in pounds sterling (GBP).
HOW MUCH IS DELIVERY?
Standard delivery is free when the item total after discounts is £100 or more. It is £25 below that. Express Shipping is £25 on any order; contact us for its available estimate before ordering.
HOW LONG DOES DELIVERY TAKE?
Allow 24 to 48 hours for handling and 5 to 7 days for delivery. We email the tracking link after dispatch.
WHICH PAYMENT METHODS ARE ACCEPTED?
Checkout supports credit and debit cards through Stripe, and PayPal.
CAN I RETURN AN ORDER?
For most online purchases, tell us within 14 days after delivery if you want to cancel, then return the goods within another 14 days. If an item is faulty, damaged, incorrect or not as described, contact us promptly so we can put it right under UK consumer law.
HOW DO I CHOOSE A FIRE PRODUCT?
Compare the listed dimensions, fuel type and permitted location. Read the manufacturer instructions and check local building, fire-safety and property rules before purchase or installation.
HOW CAN I CONTACT THE TEAM?
Email theteam@myfirepit.uk with the product name and your question. For an existing order, include the payment reference or order number.