Customer reviews
We welcome all reviews and feedback about our products and our service.
Customer reviews let future customers find out how previous shoppers feel about the products they bought from our online store. Real reviews give people honest opinions to guide their decision, whether they are weighing up a fire pit, a fire table or an indoor fireplace.
Reviews also give us valuable feedback on how we can improve our products and our store. The team at Fire Pit Company welcomes all reviews and feedback, whether the news is good or bad.
If you were happy with your order
Please leave a public review. It takes a minute, and it helps the next person work out whether a fire pit or fireplace suits their space.
If something was not right
Tell us before you tell the internet, and give us the chance to fix it. There is a short form that comes straight to the team.
Types of customer feedback we welcome
- Third-party review sites
- Independent experts
- Interviews and stories
- Images
- User-generated content
- Direct quotes and testimonials
- Videos
- Social media
- Blog posts
Why you will not see star ratings on this site yet
We do not publish a rating, a review count or a customer quote anywhere on this site until we have verified reviews to publish. An invented testimonial or a rounded-up score would be worth nothing to you, so there is nothing there rather than something made up.
When there are real reviews, they will appear here and on the product pages, linked to the source so you can check them yourself.
Anything else
If you would rather just tell us directly, email theteam@myfirepit.uk. A real person reads it.